Terms of Service

Last Updated: March 2026

These Terms of Service ("Terms") govern your use of our website and services provided by Dom Cleaning Private Limited ("Company," "we," "us," or "our"). By accessing our website and requesting our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.

1. Service Description and Delivery Model

Dom Cleaning Private Limited provides professional cleaning services across India through a network of trained partner vendors. When you book our services:

• We will coordinate with trained partner vendors in your area to deliver the cleaning services
• Partner vendors may contact you directly to confirm appointments and discuss service details
• Services will be delivered according to the specifications discussed during the quote process
• All partner vendors are trained to maintain our service standards

2. Eligibility

By using our services, you represent and warrant that:

• You are at least 18 years old
• You have the authority to enter into this agreement
• You will use our services only for lawful purposes
• You are the property owner or have permission from the property owner to book our services

3. Booking and Quotation Process

How Pricing Works:

• No fixed prices are listed on our website
• All pricing is customized based on your specific requirements, property size, and location
• Quotes are provided via phone, email, or WhatsApp after you submit an inquiry
• Quotes are typically valid for 7 days from the date provided
• Final pricing will be confirmed before service delivery

Booking Confirmation:

• Once you accept a quote, we will send a booking confirmation via your preferred contact method
• Booking confirmation includes service date, time, location, and agreed pricing
• You must confirm your availability before the service date

4. Payment Terms

Payment for services can be made through:

• Cash payment on the day of service
• Bank transfer (details provided in booking confirmation)
• Digital payment methods (as agreed)

Payment must be completed before or on the service date as agreed. If payment is not received as scheduled, we reserve the right to reschedule or cancel the service.

5. Cancellation and Rescheduling Policy

6. Customer Responsibilities

To ensure smooth service delivery, you agree to:

• Provide accurate information about your property and cleaning requirements
• Ensure the property is accessible on the scheduled service date and time
• Remove or secure valuable items and personal belongings before service
• Inform us of any hazards, pets, or special instructions before service begins
• Be available or provide access instructions for the service team
• Communicate any changes or concerns via WhatsApp, phone, or email

7. Service Standards and Quality

We commit to:

• Providing professional cleaning services as per the agreed specifications
• Using safe and appropriate cleaning products
• Respecting your property and privacy
• Arriving on time or notifying you of delays in advance
• Addressing any service issues promptly

Note: Service quality may vary based on property condition, accessibility, and specific requirements. If you are unsatisfied with any aspect of the service, please contact us immediately.

8. Property Damage and Liability

While we take utmost care during service delivery:

• We are not responsible for damage to items left in the property during cleaning
• You are responsible for securing valuables and personal items
• If damage occurs due to our negligence, please report it within 24 hours with photographic evidence
• We will investigate and resolve legitimate damage claims fairly
• Our liability is limited to the cost of the service provided

9. WhatsApp Communication Terms

10. Intellectual Property Rights

All content on our website, including text, images, and logos, is the intellectual property of Dom Cleaning Private Limited. You may not reproduce, distribute, or use any content without our written permission.

11. Prohibited Conduct

You agree not to:

• Use our services for illegal or unauthorized purposes
• Harass, abuse, or threaten our staff or partner vendors
• Provide false or misleading information
• Attempt to hack or gain unauthorized access to our systems
• Interfere with service delivery or create unsafe conditions

12. Dispute Resolution and Complaints

If you have a complaint or dispute:

• Contact us immediately via WhatsApp, phone, or email
• We will acknowledge your complaint within 24 hours
• We will investigate and attempt to resolve the issue within 7 days
• If unresolved, we will discuss resolution options with you

For detailed complaint procedures, please refer to our Complaint Resolution Policy.

13. Limitation of Liability

To the maximum extent permitted by law:

• Our liability is limited to the amount paid for the service
• We are not liable for indirect, incidental, or consequential damages
• We are not responsible for third-party actions or partner vendor conduct beyond our control

14. Modifications to Terms

We may update these Terms from time to time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of the updated Terms.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Delhi, India.

16. Contact Information

For questions about these Terms or our services:

• Email: support@domcleaningprivatelimited.com
• Phone: +91-8299080990
• WhatsApp: +91-8299080990
• Address: R-33, Abroad Solutions India, Plot No. 68, RP Singh Road, Kalkaji Tehsil, New Delhi, Delhi 110020, India

Acknowledgment: By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.