Common Questions
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General Questions
What areas do you serve?
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We serve Delhi and surrounding areas. Our primary service area includes Delhi NCR region. Please contact us via WhatsApp or phone to confirm if your specific location is within our service area.
Do you offer free quotes?
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Yes! We provide free quotes and consultations for all our services. Contact us via WhatsApp, phone, or email with details about your cleaning needs, and we'll provide a customized quote within hours.
How quickly can you respond?
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We typically respond within minutes via WhatsApp and within hours via email. Our goal is to serve you as quickly as possible. For urgent inquiries, WhatsApp is the fastest way to reach us.
Service-Related Questions
Are your cleaners trained and insured?
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Yes, all our cleaning professionals are trained, experienced, and fully insured. We invest in continuous training to ensure our team stays updated with the latest cleaning techniques and best practices. Complete insurance coverage gives you peace of mind.
What cleaning products do you use?
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We use eco-friendly, safe, and effective cleaning products that are effective against dirt and germs while being safe for your family, pets, and the environment. All products are non-toxic and environmentally responsible.
How long does a typical cleaning take?
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The duration depends on the size of the space and the type of cleaning. Residential cleaning can range from 2-4 hours, while commercial spaces may take longer. We provide time estimates in your free quote.
Can I provide my own cleaning products?
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Yes, you can provide your own cleaning products if you prefer. However, we recommend using our eco-friendly products for best results. Please discuss this during the quote process.
Booking & Scheduling
How do I book a cleaning service?
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You can book by contacting us via WhatsApp, phone, or email. Fill out our contact form, and we'll get back to you with available dates and times. WhatsApp is the quickest way to book.
What is your cancellation policy?
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Cancellations made 24 hours before the scheduled service are free. Cancellations within 24 hours may incur a cancellation fee. Please contact us as soon as possible if you need to cancel.
Can I reschedule my appointment?
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Yes, you can reschedule by contacting us via WhatsApp or phone. Rescheduling requests made at least 24 hours before the appointment are accommodated without additional charges, subject to availability.
Pricing & Payment
How is pricing determined?
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Pricing depends on factors like property size, cleaning type, frequency, and location. We provide customized quotes based on your specific needs. There are no hidden charges - what we quote is what you pay.
Do you offer discounts for regular services?
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Yes! We offer special discounts for regular weekly, bi-weekly, or monthly cleaning services. Contact us for details on our loyalty pricing.
What payment methods do you accept?
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We accept cash, bank transfers, and digital payment methods. Payment terms will be discussed during the booking process.
Communication & Support
How do you communicate with customers?
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We primarily communicate via WhatsApp for quick updates and confirmations. We also use phone calls and email for detailed discussions. All communication methods are available 24/7 for your convenience.
What if I'm not satisfied with the service?
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Your satisfaction is our priority. If you're not satisfied with any aspect of our service, please contact us immediately via WhatsApp or phone. We'll address your concerns and make it right.
How can I file a complaint?
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You can file a complaint via WhatsApp, phone, email, or our contact form. We take all complaints seriously and will respond within 24 hours. We're committed to resolving issues quickly and professionally.
Is my communication with you private?
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Yes, all your communication with us is private and confidential. We do not share your personal information with third parties. Please refer to our Privacy Policy for more details.
Service Area & Pan India Service
Do you provide services across India?
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Yes! We provide cleaning services across India through our network of trained partner vendors. Our headquarters is in New Delhi, and we have partnerships across the country. Contact us to confirm service availability in your city.
How does your partner vendor network work?
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When you book our services, we coordinate with our trained partner vendors in your area to deliver the cleaning. All partner vendors follow our quality standards and service protocols. You remain in direct contact with us via WhatsApp, phone, or email for all communications and support.
What is your headquarters location?
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Our headquarters is located at: R-33, Abroad Solutions India, Plot No. 68, RP Singh Road, Kalkaji Tehsil, New Delhi, Delhi 110020, India. We coordinate all services from here and maintain partnerships across India.
Policies & Terms
What is your refund policy?
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Refunds are available based on our Refund Policy. Cancellations made 48 hours before the service receive a full refund. Cancellations within 48 hours may have cancellation fees. Service quality issues are addressed with re-cleaning or partial refunds. Please refer to our Refund Policy page for complete details.
What is your complaint resolution process?
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We have a comprehensive complaint resolution process. Complaints are acknowledged within 30 minutes, investigated within 3-5 days, and resolved within 10 days. We offer re-cleaning, refunds, or compensation as appropriate. See our Complaint Resolution Policy for complete details.
How is my personal information protected?
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Your personal information is protected according to our Privacy Policy. We do not share your data with third parties without consent. WhatsApp communication is used for service coordination, and all conversations are documented for your protection.
What are the terms of service?
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Our Terms of Service cover service delivery, pricing, cancellation, and customer responsibilities. They include information about our partner vendor network, WhatsApp communication, and dispute resolution. Please review our Terms of Service page for complete details.
Pricing Transparency
Why don't you display prices on your website?
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All pricing is customized based on your specific requirements including property size, cleaning type, frequency, and location. We provide free, personalized quotes via WhatsApp, phone, or email. This ensures you get accurate pricing for your unique needs without misleading estimates.
How do I get a price quote?
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Contact us via WhatsApp (+91-8299080990), phone, or email (support@domcleaningprivatelimited.com) with details about your cleaning needs. Provide information about property size, cleaning type, frequency, and location. We'll provide a customized quote within hours.
Are there any hidden charges?
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No hidden charges! We provide transparent pricing. The quote we provide is the price you pay. Any additional services or changes are discussed and agreed upon before implementation.
What if pricing changes after the quote?
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The quoted price is locked in. Any changes to the scope of work will be discussed with you before implementation, and pricing will be adjusted accordingly. We maintain transparent communication about all pricing changes.