Privacy Policy - Dom Cleaning Private Limited

Last Updated: March 2026

This Privacy Policy explains how Dom Cleaning Private Limited ("we," "us," "our," or "Company") collects, uses, discloses, and safeguards your personal information when you visit our website and use our services.

1. Information We Collect

We collect information you provide directly to us, including:

Contact Information: Name, phone number, email address, and location when you submit inquiry forms or contact us
Service Information: Details about the cleaning services you require, property size, and specific cleaning needs
Communication Data: Messages, calls, and WhatsApp conversations with our team
Payment Information: Bank account or payment method details (processed securely)

2. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries and provide quotes for cleaning services
To schedule and deliver cleaning services
To communicate with you about service updates, changes, or issues
To process payments and maintain billing records
To improve our services and customer experience
To comply with legal obligations

3. WhatsApp Communication - Important Disclosure

WhatsApp is our primary communication channel. By providing your phone number and interacting with us, you consent to receive communications via WhatsApp, including:

Service quotes and pricing discussions
Booking confirmations and appointment reminders
Service updates and notifications
Complaint resolution and support
Follow-up messages about your service experience

Note: WhatsApp messages may be stored on our systems for record-keeping and service coordination purposes. You can opt out of WhatsApp communication by contacting us via email or phone.

4. Partner Vendor Network and Information Sharing

Dom Cleaning Private Limited operates through a network of trained partner vendors across India. Your personal information may be shared with relevant partner vendors in the following circumstances:

Service Delivery: To coordinate and deliver cleaning services in your area, we share your contact information and service requirements with our trained partner vendors
Service Coordination: Partner vendors may contact you directly via phone, email, or WhatsApp to confirm appointments, provide updates, or discuss service details
Quality Assurance: We may share feedback and service records with partner vendors to maintain service quality standards

All partner vendors are required to maintain confidentiality and handle your information securely. We are responsible for ensuring partner vendors comply with data protection practices.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Typically, we retain customer information for:

Active customers: Duration of service relationship plus 2 years for warranty and complaint purposes
Inactive customers: Up to 3 years for business records and dispute resolution
Financial records: As required by law (typically 7 years)

7. Third-Party Information Sharing

We do not sell your personal information to third parties. We may share information with:

Partner Vendors: As described above for service delivery
Payment Processors: To process payments securely
Legal Authorities: When required by law or to protect our rights

8. Your Rights and Choices

You have the following rights regarding your personal information:

Access: You can request access to the personal information we hold about you
Correction: You can request that we correct inaccurate information
Deletion: You can request deletion of your information (subject to legal retention requirements)
Opt-Out: You can opt out of marketing communications or WhatsApp messages

To exercise these rights, contact us at support@domcleaningprivatelimited.com or call +91-8299080990.

9. Cookies and Tracking

Our website may use cookies to enhance your browsing experience. Cookies are small data files stored on your device. You can control cookie settings through your browser preferences.

10. External Links

Our website may contain links to external websites. We are not responsible for the privacy practices of external websites. Please review their privacy policies before providing personal information.

11. Children's Privacy

Our services are not intended for children under 18 years old. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete such information promptly.

12. Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by updating the "Last Updated" date and posting the revised policy on our website. Your continued use of our services constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: support@domcleaningprivatelimited.com
Phone: +91-8299080990
WhatsApp: +91-8299080990
Address: R-33, Abroad Solutions India, Plot No. 68, RP Singh Road, Kalkaji Tehsil, New Delhi, Delhi 110020, India

Acknowledgment: By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.